Tuesday, 28 July 2026
BELAWAN | INDATANEWS.COM - PT Pelabuhan Indonesia (Persero) Regional 1 Belawan Branch continues to enhance the quality of its public services by organizing a socialization program on passenger service standards at Bandar Deli Passenger Terminal. The initiative represents a strategic effort to establish a shared understanding among all stakeholders while reinforcing collaboration in delivering safe, comfortable, orderly, and regulation-compliant passenger services.
The program was initiated as part of Pelindo Regional 1 Belawan's commitment to improving port services, particularly for sea transportation users utilizing Bandar Deli Passenger Terminal. Through this initiative, the company also encourages all relevant institutions to consistently implement the established service standards so that the public can benefit from higher-quality passenger services.
During the socialization program, Pelindo Regional 1 Belawan presented various key aspects of passenger service standards at Bandar Deli Terminal. These included passenger flow procedures from arrival to departure, the utilization of terminal facilities, the implementation of safety and security measures, and coordination mechanisms among relevant agencies to ensure smooth operational activities.
According to Pelindo, the consistent implementation of clearly defined service standards is one of the most essential elements in delivering quality public services. Therefore, the company continues to strengthen collaboration with all government agencies and institutions operating within the port area to ensure that every service process is carried out in accordance with applicable procedures while providing passengers with safety and comfort.
In addition to improving service quality, the program was also designed to build a common understanding among all stakeholders regarding the implementation of passenger service standards. Such alignment is considered crucial to enabling every institution to perform its respective roles and responsibilities in an integrated manner, ultimately making public services more effective and efficient.
The socialization program was attended by various institutions that play significant roles in port services at Belawan Port. Participants included the Belawan Port Authority and Harbormaster Office (KSOP), PT Pelayaran Nasional Indonesia (Persero), the Health Quarantine Office, the North Sumatra Center for Animal, Fish, and Plant Quarantine, the Belawan Customs and Excise Office (KPPBC), and the Belawan Port Police.
The participation of all relevant institutions reflects their shared commitment to strengthening coordination and continuously improving passenger services at Bandar Deli Terminal. Strong cross-sector collaboration is considered an essential component in ensuring smooth port operations, particularly amid increasing public mobility through sea transportation.
Through intensive coordination, all stakeholders are expected to carry out their responsibilities in supervision, security, health services, quarantine, and customs clearance in an integrated manner. This collaboration is also expected to minimize operational challenges while further improving customer satisfaction at Belawan Port.
Executive General Manager of PT Pelabuhan Indonesia (Persero) Regional 1 Belawan Branch, Yusrizal, emphasized that the success of passenger services depends heavily on strong coordination and a shared understanding among all participating institutions.
"Through this socialization program, we hope that all stakeholders will develop a common understanding of passenger service standards so that services at Bandar Deli Terminal can operate optimally while providing greater comfort for travelers," Yusrizal said.
He added that the consistent implementation of passenger service standards would significantly improve the quality of services provided to the public. In addition to enhancing passenger comfort, it would also strengthen safety, security, and the overall reliability of port services.
Pelindo Regional 1 Belawan expects all participating institutions to continue strengthening their cooperation and consistently implement passenger service standards at Bandar Deli Terminal. Through closer collaboration, the company remains confident that it can further professionalize port services, better meet the needs of the public, and sustainably support smooth maritime transportation at Belawan Port. (IDNC)
REPORTER: Ahmad Zulfikar | EDITOR: Fik Sagala
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